Complaints and feedback

We welcome your feedback and take any concerns about our pharmacy service seriously.

How to contact us

If you have a concern, please contact us in one of the following ways:

Telephone: 07483 119644

By post: Whiteley Health Pharmacy, Retail Unit 2, 149 Queensway, London W2 4BJ, for the attention of the Responsible Pharmacist

How we handle complaints

We aim to acknowledge complaints within 2 working days of receipt. We aim to provide a substantive response within 10 working days. If a complaint is complex and requires more time, we will keep you informed of progress.

Complaints relating to clinical care or dispensing are reviewed by our Responsible Pharmacist or Superintendent Pharmacist. Complaints relating to other aspects of our service are reviewed by the relevant team member with oversight from the Superintendent Pharmacist where appropriate.

All complaints are recorded confidentially and used to review and improve our service.

If you are not satisfied with our response

If you have raised a concern with us and you are not satisfied with our response, or if you would prefer to raise your concern with an independent body, you can contact the General Pharmaceutical Council:

General Pharmaceutical Council

25 Canada Square, London E14 5LQ

Telephone: 020 3713 8000

Website: pharmacyregulation.org/raising-concerns

Whiteley Health Pharmacy is a private pharmacy. NHS complaints procedures do not apply to our services.